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How to Organise a Return
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can cancel your order and return it to us within 14 days of the purchase date if it is in its original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery).
Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt. The customer is responsible for covering the delivery fees on returned items.
In the case of faulty goods we guarantee all items for a period of 12 months from the purchase date. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. If returned item(s) are not found to have any manufacturing faults after testing, it will be the customers responsibility to cover the delivery costs. Goods found to be faulty can only be exchanged for the same product and cannot be refunded.
As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.
To speak to someone about a return, please give us a call on +44 (0)208 965 7679
Alternatively you can email us by clicking here.