VACANCY 1:
ACTION CAMERAS - CUSTOMER SERVICE REPRESENTATIVE
Are you a dynamic individual who can thrive in a challenging fast moving environment? Are you someone with great communication skills, a pro-active, can-do attitude and looking to work within a dynamic team?
Would you relish the opportunity to work in a young company environment where you can make an instant impact on the business? Action Cameras (www.actioncameras.co.uk) is an award winning and well established on-line retail business, which provides wearable cameras from major brands to the action sports market including skiers, snowboarders, surfers, mountain bikers and motorsports enthusiasts.
Your Responsibilities:
- Telephone & E-mail support for both new and existing customers.
- Process orders received via various communication channels.
- A proactive approach to customer retention.
- A comprehensive understanding of the Company’s products and E-business model.
- A willingness to promote the Company at events/visits in both the UK.
- Offer additional support to all areas of the business.
- Assist the Company in maintaining its goal of world class customer service.
- The ability to navigate external websites to resolve queries.
Required Skills
- Excellent communication skills are essential in this role.
- A general understanding of Microsoft Office Package.
- Excellent Problem Solving skills.
- Ability to organise, plan, prioritise, and meet deadlines.
- Can do attitude and Attention to detail are vital.
- High computer literacy, with the ability to learn new systems quickly.
Desired Skills
- Fluency in another European language.
- Previous experience of e-commerce platforms such as Magento.
- Past experience of or interest in extreme or motor sports.
- Educated to Degree level.
Salary: £17k to £22k (depending on experience)
Please send a CV and Cover letter outlining why you want to work for the company and why you would be perfect for the role to Thyago Goes at jobs@actioncameras.co.uk
Only successful candidates will be contacted.
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VACANCY 2:
ACTION CAMERAS - UK ONLINE CONTENT MANAGER
Your Responsibilities:
• Manage and take ownership of Action Cameras UK website (www.actioncameras.co.uk).
• Optimise the on-site customer experience, highlighting Action Cameras selection, value, and convenience to appeal to UK customers.
• Develop and own Action Cameras Consumer SEO strategy and, working with external agencies and internal development teams to deliver the programme.
• Review and update site content including the homepage, category and other content pages.
• Set up new products and browse nodes, which ensure accurate, up-to-date and high-quality product detail across the category.
• Influence user interface design and ensure standard practices and processes regarding the editorial style of the category are followed.
• Drive site improvements to completion by coordinating with country managers, buyers, designers and merchandisers.
Required Skills
• Experience building content online.
• Understanding of content strategy and development.
• Strong analytical skills: understand and use web metrics to gauge trends and evaluate content in an unbiased fashion.
• Ability to manage projects from inception to execution in a results driven fashion.
• Hands on approach to updating content, using images, texts, audio, video as well as forums, blogs to extend awareness.
• Ability to organise, plan, prioritise, and meet deadlines.
• Ability to learn and follow the basics of Action Cameras’ editing style, in order to write headlines and other text that conforms to site style.
• Excellent verbal and written communication skills.
• High computer literacy, with the ability to learn new systems quickly (Reasonable knowledge of Office Packages and graphic packages such as Photoshop required).
Desired Skills
• Fluency in another European Language.
• Excellent communication skills are essential in this role. You must be able to articulate your ideas in a compelling and confident way that instils in your stakeholders and the Consumer Online senior team (strong presentation skills essential).
• Past experience or interest in extreme sports.
• Experience in working with websites, ideally with some basic knowledge of HTML.
• Educated to Degree level.
• Video editing skills.
Salary: £18k to £24 (Depending on Experience)
Please send a CV and Cover letter to Thyago Goes at jobs@actioncameras.co.uk
Only successful canditates will be contacted.
